Orders will typically be delivered within 2 weeks of purchase via USPS or UPS. If timing is an issue, please contact us for current delivery times.
If you are unsatisfied with your purchase, it may be returned within 7 days of delivery (in nearly-unused condition) for a full refund. Although we want you try your new banjo out before deciding whether it’s a good fit, we cannot accept heavily used or damaged instruments.
If possible, please use the same shipping materials that your item(s) arrived in for return shipping–we will not issue a refund for items that have been damaged in transit due to poor packing. Once approved, your refund will be issued via your original payment method.
Note: If your item(s) were damaged in transit, please take photos of the damaged item(s), packaging, and contact us immediately.
In order to issue a return, please follow these steps:
- Please notify us of your return as soon as possible.
- Use the original packaging to send your item(s), if possible.
- Make sure to pack your item(s) securely.
- Ship your item(s).
Email: [email protected]
Phone: +1 (303) 449-0041
Address all returns to:
5680 Valmont Rd
Boulder, CO 80301 USA