Shipping:
Orders will typically be delivered within 2 weeks of purchase via USPS or UPS. If timing is an issue, please contact us for current delivery times.
Returns:
If you are unsatisfied with your purchase, it may be returned within 7 days of delivery (in nearly-unused condition) for a full refund. Although we want you try your new banjo out before deciding whether it’s a good fit, we cannot accept heavily used or damaged instruments.
If possible, please use the same shipping materials that your item(s) arrived in for return shipping–we will not issue a refund for items that have been damaged in transit due to poor packing. Once approved, your refund will be issued via your original payment method.
Note: If your item(s) were damaged in transit, please take photos of the damaged item(s), packaging, and contact us immediately.
In order to issue a return, please follow these steps:
- Please notify us of your return as soon as possible.
- Use the original packaging to send your item(s), if possible.
- Make sure to pack your item(s) securely.
- Ship your item(s).
Contact us:
Telephone & Text 720-480-2066. Email: [email protected]
Address all returns to:
UTE & STARR Banjos
673 Dixon Road, Gold Hill, Boulder, Colorado 80302,